DoubleThought is covering Innovation, Entrepreneurship, Technology, and startups.

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The confrontation waiting to happen

It’s not between you and your boss, your critics, your editor, your competition, your spouse or some other outsider. The essential confrontation, of course, is with yourself. You are your own biggest critic. And your own biggest competitor. Now that…

 

The thermostat and the frying pan

If you want to cool your house to 68 degrees fahrenheit quickly, setting the thermostat to 62 degrees isn’t going to get it temperate any faster than if you set it to 68. It blows full cold until it hits…

 

"I get it"

No need to read the whole book, I can just glance over the Cliffs Notes… I get it. I don’t need to hear your whole pitch, just show me the summary slide… got it. No, I already heard about your…

 

Angry is a habit

It’s easy to imagine habits like a scotch after dinner, biting your nails or saying, “you know” after every sentence. An event or a time of day triggers us, and we go with the habit. It’s easier than exploring new…

 

Ping me when it’s broken

Here’s how a storekeeper makes sure the store is working: She sits at the register and watches. If the line is twenty people long and folks start walking out, she hires another cashier. If too many people pick up a…

 

A handful of tools

Here are some online tools I’ve been using with a lot of satisfaction. Of course, your mileage may vary: Feedblitz is a reliable, handmade alternative to Feedburner and other corporate solutions. They handle the email and RSS feeds to this…

 

How do you want to die?

Let’s assert that you’re almost certainly not going to be the very first person to live forever. Also worth noting that you’re probably going to die of natural causes. The expectations we have for medical care are derived directly from…

 

Sure, but that’s not a plan

The most common thing people ask me about is how to get picked, a shortcut to success, a way to spread an idea or build a platform without doing a particularly large amount of hard work. Getting picked is fine…

 

Polishing perfect

Perfect doesn’t mean flawless. Perfect means it does exactly what I need it to do. A vacation can be perfect even if the nuts on the plane weren’t warmed before serving. Any project that’s held up in revisions and meetings…

 

Memo to the modern COO

Why is it so hard for organizations to understand what Tony did with customer service at Zappo’s? Instead of measuring the call center on calls answered per minute, he insisted that the operators be trained and rewarded to take their…